Terms of Service

Welcome to E&T Mobile Detailing ("Company," "we," "our," or "us"). By requesting a quote, scheduling an appointment, using our website, or purchasing any of our services, you agree to the following Terms of Service.

Please read these Terms carefully before using our services.

1. Services

E&T Mobile Detailing provides professional mobile automotive detailing services, including but not limited to:

• Exterior detailing
• Interior detailing
• Paint decontamination
• Clay bar treatments
• Waxing and paint protection
• Ceramic coatings
• Headlight restoration
• Engine bay cleaning (when offered)
• Additional detailing services as listed on our website or quoted directly

Service availability may vary depending on vehicle condition, weather, equipment availability, and location.

2. Estimates & Pricing

All quotes provided through our website, Facebook, Instagram, phone, text message, email, or in person are estimates based on the information provided by the customer.

Final pricing may change if:

• Vehicle size differs from what was described.
• The vehicle is significantly dirtier than expected.
• Excessive pet hair is present.
• Heavy staining requires additional labor.
• Mold, mildew, excessive sand, sap, tar, tree debris, paint overspray, or other contaminants require additional work.
• Biohazard cleanup is required.
• Additional services are requested during the appointment.

If pricing changes, we will discuss the additional cost with the customer before performing the additional work whenever reasonably possible.

3. Deposits

Certain services may require a deposit to reserve an appointment.

Deposits are applied toward the final invoice.

If the customer cancels the appointment, the deposit is non-refundable and will be retained by E&T Mobile Detailing.

If E&T Mobile Detailing must reschedule due to weather or circumstances beyond our control, the customer's deposit will be applied to the rescheduled appointment.

4. Payment

Payment is due immediately upon completion of the service unless otherwise agreed to in writing.

We currently accept:

• Cash
• Cash App
• Zelle

Failure to provide payment may result in additional collection efforts or legal remedies as permitted by law.

5. Appointment Requirements

Customers are responsible for ensuring:

• The vehicle is accessible.
• The keys are available to our technicians.
• The vehicle can be safely serviced.

The customer does not need to be present during the appointment provided that access to the vehicle has been arranged and the keys have been made available.

E&T Mobile Detailing supplies its own water and electricity, so customer utilities are generally not required.

6. Weather Policy

Because we operate as a mobile detailing business, severe weather conditions—including lightning, unsafe storms, flooding, or other hazardous conditions—may require appointments to be delayed or rescheduled.

If weather prevents safe completion of the service, we will work with the customer to reschedule as soon as reasonably possible.

7. Vehicle Condition

Professional detailing significantly improves a vehicle's appearance but cannot reverse all wear, damage, or aging.

The customer understands that results may vary depending on the condition of the vehicle.

The following cannot be guaranteed:

• Complete stain removal
• Complete odor removal
• Restoration of severely damaged paint
• Removal of deep scratches
• Repair of cracked leather or upholstery
• Correction of severe oxidation
• Restoration of faded plastics
• Complete removal of embedded contaminants
• Mold remediation

Some conditions may require additional specialized services or may be permanent.

8. Pre-Existing Damage

Customers acknowledge that vehicles may contain existing damage before service begins.

Examples include:

• Scratches
• Rock chips
• Paint defects
• Swirl marks
• Torn upholstery
• Cracked trim
• Broken plastic components
• Loose emblems
• Worn leather
• Cracked glass
• Failing clear coat

E&T Mobile Detailing is not responsible for pre-existing damage.

We reserve the right to inspect and photograph vehicles before beginning work.

9. Personal Property

Customers are responsible for removing all valuable personal belongings before service.

Examples include:

• Cash
• Firearms
• Electronics
• Jewelry
• Wallets
• Medication
• Important documents
• Keys
• Other valuable property

E&T Mobile Detailing is not responsible for lost, damaged, or missing personal belongings left inside the vehicle.

10. Satisfaction Guarantee

Customer satisfaction is important to us.

If you are dissatisfied with any aspect of the service, you agree to notify us before we leave the service location whenever possible so we have an opportunity to correct the issue.

Failure to notify us before departure may limit our ability to address concerns.

11. Refund Policy

Due to the nature of professional detailing services, completed services are generally non-refundable.

If an issue directly related to our workmanship is identified, E&T Mobile Detailing may, at its discretion, offer to correct the issue.

Refunds are not provided solely because customer expectations differ from the achievable results based on the vehicle's condition.

12. Ceramic Coating Services

Customers receiving ceramic coating services acknowledge that:

• Proper maintenance is required.
• Longevity depends on maintenance, washing methods, environmental exposure, and vehicle usage.
• Manufacturer performance claims are estimates and not guarantees.
• Failure to follow recommended maintenance procedures may reduce coating performance.

13. Biohazard Vehicles

For the safety of our employees, E&T Mobile Detailing reserves the right to refuse service or charge additional fees for vehicles containing:

• Blood
• Vomit
• Human waste
• Drug residue
• Needles
• Animal waste
• Mold presenting a health risk
• Other hazardous materials

14. Service Area

Our pricing applies within our normal service area.

Appointments outside our standard service area may be subject to additional travel charges.

15. Photos & Marketing

E&T Mobile Detailing may photograph vehicles before, during, or after service for documentation, quality assurance, training, or marketing purposes.

We will make reasonable efforts to avoid displaying license plates or personal information.

Customers who do not wish to have their vehicle photographed for marketing purposes should notify us before service begins.

16. SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages from E&T Mobile Detailing regarding:

• Quotes
• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support
• Promotional offers (where applicable)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing services.

17. Limitation of Liability

To the fullest extent permitted by applicable law, E&T Mobile Detailing shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our services.

Our total liability for any claim related to a service shall not exceed the amount paid by the customer for the specific service giving rise to the claim, except where otherwise required by law.

Nothing in these Terms limits any rights that cannot legally be limited under applicable law.

18. Right to Refuse Service

E&T Mobile Detailing reserves the right to refuse or discontinue service if:

• Conditions are unsafe.
• A customer behaves abusively or threatens employees.
• The vehicle presents an unreasonable health or safety risk.
• Fraudulent activity is suspected.
• Required access to the vehicle cannot be provided.

19. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of Florida, without regard to its conflict of law principles.

21. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Updated versions will be posted on our website with a revised Effective Date.

Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

22. Contact Information

If you have questions regarding these Terms of Service, please contact us:

E&T Mobile Detailing
Phone: 407-558-3389
Email: EandTMobileDetailing@gmail.com
Website: https://eandtmobiledetailing.netlify.app/